Shipping Policy

Processing Time

Orders normally ship the next business day when possible. A listing for an unusually large or specialized item may state a different preparation time.

Packaging and Insurance

Every order is professionally packed in Georgia for fragile shipment. Glass, stoneware, ceramic, and delicate items receive appropriate box sizing, generous cushioning, and double-boxing when warranted. Tracking is provided, and shipments are insured where appropriate for the item and service used.

Carriers

We use USPS, UPS, or FedEx depending on the size, weight, and destination of the item.

Large and Oversize Items

Large crocks, jugs, industrial pieces, and other oversized items may require a confirmed freight or delivery quote before purchase. Contact us before purchasing when the listing directs you to request a quote.

Shipping Area

We currently ship within the United States only.

Damage in Transit

If an order arrives damaged, contact us within 48 hours and include photographs of the item, packing materials, and shipping box. We will work quickly to provide a replacement when possible or a full refund under the published return and damage process.

Lost Packages

If tracking shows delivery but the package cannot be located, first check with household members and neighbors and contact the carrier. Email lintheadrestorations@gmail.com if further assistance is needed.